If this is the first time you are trying to get a professional business voicemail greeting for your business and you are not sure of the process, you have arrived at the right place.
At Voiise.com we are specialized in all type of audio production and voicemail greetings and IVR messages in general are a big chunk of our core business and with over 15 years of experience we can guarantee you will be getting the best advise right.
Ok, so you have started your search for a professional business voicemail greeting and came across hundreds of companies offering this service, what is it you need to know?
- Decide on the messages your business requires.
Before approaching anyone, decide what kind of messages you will business requires. Start by asking yourself the following questions: How many different departments the calls are going to be transferred to? What gender are most of your callers? What ages are they? Is your company fun and vibrant or strictly professional? Do I put my callers on hold? If yes, how long is the average time people are holding? These questions and more will help you analyse the type of messages you require.
- Your system requirements and format
IVR systems are all different and different ones have different requirements. Your best option is to follow the manual for your phone system or call the company for information. Many systems don’t even have advanced IVR options and you might need to purchase an external hardware to be able to install the content recorded. Some Systems are entirely controlled online. So, find out this information before approaching any professional business voicemail greeting service as you will most likely be asked for this after placing your order.
- Don’t buy into a contract
Many companies offer IVR message subscriptions where you must sign a contract and pay a certain amount every month. This is so old school, and unnecessary. We are in an age where content for your system can be recorded anytime and delivered any day and you should only pay for this service when required. Your professional business voicemail greeting shouldn’t cost a fortune.
- Often change your messages
For your company to stay relevant and up to date you must show your clients that you are evolving and constantly updating and that’s a main reason to getting a professional business voicemail greeting. Think of changing the script every 3 – 6 months for your main messages, for your on hold messages you should change them as much as you change your products and services. If you have new promotions and new announcements, take advantage of the time you put your customers on hold to let them know about these promotions, it’s free marketing. Most importantly, change your messages on festive seasons, wish your customers a happy new year or a merry Christmas.
IVR messages are a serious component of your customer service experience and you should take it very seriously. The big companies takes it seriously for a reason.
So now that you have read this article, you should be able to approach companies for a professional business voicemail greeting and know what to ask for. Actually, just email us and we will be very happy to assist you 😊